Privacy Policy

Veritas Hospice & Palliative Care
4800 Sugar Grove Blvd, Stafford, TX 77477
Phone: 832-278-2567
Website: https://veritashospice.com/

Effective Date: April 7, 2026

 

Veritas Hospice & Palliative Care (“Veritas,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the individuals and families who visit our website or contact our team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website at https://veritashospice.com/, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect information from you in the following ways:

1. Information You Provide Directly

When you contact us via phone, a contact form, or email, we may collect:

• Your name
• Phone number and email address
• The nature of your inquiry or the name of your loved one (if voluntarily provided)
• Any other information you choose to share with us

 

1. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to find us

This information is collected through cookies and similar tracking technologies and is used solely to improve the performance and user experience of our website.

 

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our hospice and palliative care services
• Schedule consultations or care coordination calls
• Send you information you have requested about our services, eligibility, or coverage
• Improve our website content and user experience
• Comply with applicable federal and state laws and regulations

 

We do not use your information for automated decision-making or profiling, and we do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

3. HIPAA and Health Information

Veritas Hospice & Palliative Care is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected in connection with your care or the care of your loved one is governed by our separate Notice of Privacy Practices, which is provided to patients and families at the time of admission.

This website Privacy Policy applies to general website visitors and contact inquiries only, and is separate from our HIPAA Notice of Privacy Practices. If you have questions about how we handle health information, please contact us directly.

 

4. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of the website.

We do not use cookies to collect personally identifiable information without your knowledge or consent.

 

5. How We Share Your Information

We do not sell or share your personal information with third parties, except in the following limited circumstances:

• Service providers who assist us in operating our website or communicating with you (such as email or hosting providers), who are contractually required to keep your information confidential
• When required by law, court order, or governmental authority
• To protect the rights, safety, or property of Veritas Hospice & Palliative Care, our staff, or the public

 

6. Data Retention

We retain personal information collected through this website only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. General inquiry information is typically retained for a period of 12 months unless a care relationship is established, in which case it becomes part of our clinical records and is governed by our HIPAA policies.

 

7. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use caution when sharing sensitive information online.

If you have concerns about the security of your information, please contact us directly by phone at 832-278-2567.

 

8. Third-Party Links

Our website may contain links to third-party websites for informational purposes (such as Medicare.gov or other healthcare resources). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any website you visit.

 

9. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

 

10. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request that we delete your personal information, subject to any legal obligations we may have to retain it
• Opt out of any future marketing or informational communications from us

 

To exercise any of these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

 

Veritas Hospice & Palliative Care

4800 Sugar Grove Blvd

Stafford, TX 77477

Phone: 832-278-2567

Website: https://veritashospice.com/

 

We are available 24 hours a day, 7 days a week to assist you.

 

Every patient seen. Every family supported. Every moment respected.